Frequently Asked Questions
Frequently Asked Questions
1) Is delivery available to all regions of the Kingdom?
Delivery is available to many cities and regions across the Kingdom of Saudi Arabia. The available shipping options will appear when you enter your city during checkout. The website also provides a wide list of covered cities through the shipping and payment page.
2) What are the shipping fees?
Shipping fees vary depending on the city, shipping carrier, and product type. The fees are clearly displayed before the order is confirmed.
3) Is cash on delivery available?
Cash on delivery is available in certain cases and cities depending on the shipping company available at the time of the order. The option will appear during checkout if it is supported.
4) Can I cancel my order?
Yes, the order can be canceled within 12 hours if it has not been shipped. If the order is canceled after shipping, the related fees will be deducted according to the applicable policy.
5) Can I return or exchange a product?
Yes, according to the conditions stated in the Return and Exchange Policy page, taking into account the condition of the product and the specified time period.
6) When will I receive my refund in case of a return?
The refund is processed within 7 to 15 business days after the return request is approved. Credit card refunds may take 10 to 30 business days depending on the bank or card provider.
7) Can school furniture or kindergarten furniture be returned?
Some categories of furniture, classroom corner décor, and classroom decorations are non-returnable after purchase according to the current website policy.
8) How can I contact you regarding an existing order?
You can contact us through the official channels listed on the Contact Us page. It is recommended to provide your order number or invoice number to speed up the service.
9) Do you have products that require installation or special coordination?
Yes, some large orders or products that require installation may need prior coordination before execution or shipping.
10) Is shipping available outside the Kingdom?
Some orders outside the Kingdom require prior coordination regarding shipping procedures before shipment is approved.