Shipping Policy
Shipping Policy
At Arkan Edu, we are committed to clearly explaining shipping and delivery options before the customer completes an order. Shipping fees and available delivery methods may vary depending on the city, product type, and the shipping carrier available at checkout.
Delivery Coverage
- Delivery is available to multiple cities and regions across the Kingdom of Saudi Arabia.
- The shipping options available to the customer are displayed during checkout based on the selected city.
- Orders outside the Kingdom are subject to prior coordination before shipping is approved.
Current Shipping Options
One or more of the following options may appear to the customer at checkout:
- Parcels | Locker pickup for certain orders within Riyadh
- Aramex for many cities across the Kingdom
Shipping Fees
Shipping charges are clearly displayed to the customer before the order is confirmed.
Order Processing Time
- Orders are prepared during the store’s normal operating period.
- Processing and delivery times may vary depending on the product type, city, and stock availability.
- Some large orders or orders requiring special arrangements may need additional confirmation before shipping.
Large Products or Products Requiring Coordination
Some educational products or furniture items may require prior coordination regarding:
- Shipping
- Installation
- Site access
- Additional fees related to size or quantity
The customer will be contacted when needed before execution is completed.
Order Tracking
Once the order has been shipped, shipping status updates or tracking details may be shared depending on the available method.
Important Notes
- In the event of a pricing error or actual stock unavailability before the website is updated, the store reserves the right to cancel the order and refund the customer using the same payment method. This is also stated in the current order cancellation page on the website.
- Shipping charges and any service fees related to the order are displayed before checkout, and completing the order constitutes acceptance of these charges.