Exchange & Return Policy

Exchange & Return Policy

If you wish to exchange or return your order, you can contact us via the WhatsApp number registered on the website and provide your invoice number. Terms and conditions apply.

• In case of a product defect or manufacturing fault, please contact our Customer Service team. No additional shipping fees will be charged for exchanging or returning the product.

• If an incorrect product is delivered, the customer may request a return or exchange, provided that the product is in its original condition and packaging. Our team will initiate the refund process or coordinate with you regarding any price differences once the product is received and verified to meet the policy requirements.

• The customer may request an exchange or return for other reasons (such as changing preference), provided the following conditions are met:

  • A shipping fee of SAR 70 per carton will be charged.

  • Exchange or return must be requested within 3 days from the date of delivery.

  • The product must be in its original condition and packaging.

  • In case of a return, the refund will be processed to the customer’s account within 7–15 business days after deducting shipping fees and electronic payment charges.

• For payments made via credit cards, please note that the refund process may take 10–30 business days, depending on your credit card provider.

• Opened or used products cannot be returned.

• Kindergarten furniture, school furniture, and classroom or learning corner decorations are non-returnable after purchase.

Order Cancellation

• Orders can be canceled within 12 hours without any charges, provided that the product has not yet been shipped.

• If the order is canceled after shipping, the purchase amount will be refunded after deducting shipping costs and electronic payment fees from the original amount paid, as stated above.